Terms & Conditions

These Terms & Conditions govern your access to and use of the Prime Care Systems website, software platform, tools, and related services. By using this website or our platform, you agree to these terms.

Welcome to Prime Care Systems. These Terms & Conditions ("Terms") apply to your use of our website, software platform, and related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

1. Who We Are

Prime Care Systems provides software and related tools designed to support home care and care management operations, including features such as scheduling, EVV, billing, payroll support, care documentation, reporting, and related administrative workflows.

2. Eligibility

You must be at least 18 years old and legally authorized to enter into a binding agreement to use our Services. If you are using the Services on behalf of a business, agency, or organization, you represent that you have authority to bind that entity to these Terms.

3. Account Responsibility

Some features require an account. You agree to provide accurate and current information and to keep that information updated. You are responsible for:

• keeping your login credentials secure,
• restricting access to authorized users only,
• all activity that occurs under your account,
• notifying Prime Care Systems immediately if you suspect unauthorized access.

4. Acceptable Use

You agree to use the Services only for lawful business purposes. You may not:

• use the Services for fraudulent, unlawful, or harmful activity,
• attempt to gain unauthorized access to accounts, systems, or data,
• interfere with the performance or security of the Services,
• upload malware, viruses, or malicious code,
• copy, reverse engineer, scrape, or exploit the Services except where legally permitted,
• use the Services in violation of privacy, employment, healthcare, payroll, or other applicable laws.

5. Your Responsibilities

You are responsible for your own business operations and compliance. That includes:

• making sure information entered into the platform is accurate,
• reviewing documentation, reports, and outputs before relying on them,
• obtaining all required notices, consents, and authorizations,
• ensuring your staff uses the platform properly,
• complying with all federal, state, and local laws.

Prime Care Systems provides software tools only. We do not provide legal, tax, billing, payroll, reimbursement, medical, or regulatory advice.

6. HIPAA and Sensitive Information

If your organization uses the Services in connection with protected health information or other regulated data, additional terms may apply, including a Business Associate Agreement where appropriate. You remain responsible for determining whether HIPAA applies to your organization, obtaining required patient or client consents, setting appropriate user permissions, and using the platform in a compliant manner.

7. Fees and Subscription Terms

If you purchase a paid plan or service, you agree to pay all applicable fees. Unless stated otherwise in a separate written agreement:

• fees are billed in advance,
• subscriptions may renew automatically until canceled,
• fees are non-refundable except where required by law,
• you authorize us or our payment processor to charge your payment method for applicable fees and taxes.

We may update pricing from time to time. Continued use of the Services after a pricing change becomes effective means you accept the updated pricing.

8. Trials and Promotional Access

Free trials, promotional access, beta features, or launch offers may be changed or discontinued at any time. We may set limits on users, features, or duration during a trial period.

9. Service Availability

We may modify, suspend, or discontinue any part of the Services at any time. We do not guarantee uninterrupted or error-free access.

10. Third-Party Services

Our Services may integrate with or rely on third-party tools and vendors, including payment processors, email systems, hosting providers, analytics tools, and communication platforms. We are not responsible for the services, actions, or failures of third parties.

11. Data Ownership

You retain ownership of the data and content you submit to the platform. Prime Care Systems retains ownership of the software, design, workflows, features, and all related intellectual property. You grant us a limited right to host, process, store, transmit, back up, and use your data as necessary to provide, secure, maintain, and improve the Services.

12. Disclaimer

The Services are provided "as is" and "as available." To the fullest extent permitted by law, Prime Care Systems disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. We do not guarantee that the Services will meet every legal, business, clinical, or operational requirement of your organization.

13. Limitation of Liability

To the fullest extent permitted by law, Prime Care Systems will not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, business interruption, or loss of data. Our total liability for any claim arising out of or related to the Services will not exceed the amount you paid to Prime Care Systems during the twelve (12) months before the claim arose.

14. Indemnification

You agree to defend, indemnify, and hold harmless Prime Care Systems and its affiliates, owners, officers, employees, contractors, and agents from claims, damages, liabilities, losses, and expenses arising out of your use of the Services, your data, your violation of these Terms, your violation of law, or your violation of third-party rights.

15. Suspension or Termination

We may suspend or terminate your access to the Services if you violate these Terms, payment is overdue, your use creates legal, security, or operational risk, or we are required to do so by law.

16. Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles. Any dispute arising from these Terms or the Services will be handled in the courts located in Newton County, Georgia, unless a separate written agreement says otherwise.

17. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised "Last Updated" date. Your continued use of the Services after updates are posted means you accept the revised Terms.

18. Contact Us