Privacy Policy

This Privacy Policy explains how Prime Care Systems collects, uses, shares, and protects information when you visit our website, contact us, request a demo, join our email list, or use our software platform.

Prime Care Systems ("Prime Care Systems," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect information through our website, platform, and related services.

1. Scope

This Privacy Policy applies to information collected through our website, our software platform, contact and demo request forms, support communications, email signup forms, cookies and analytics tools, and other related interactions with Prime Care Systems.

2. Information We Collect

Information You Provide

We may collect information you submit directly, including name, email address, phone number, company or agency name, account login information, billing details, support inquiries, and information submitted through forms, waitlists, or demo requests.

Usage and Device Information

We may automatically collect IP address, browser type, device type, operating system, referring pages, pages visited, dates and times of visits, general site usage activity, and approximate location based on IP.

Cookies and Similar Technologies

We may use cookies and similar technologies to improve website functionality, remember preferences, understand traffic and behavior, analyze performance, and support marketing and communications. You may adjust cookie settings in your browser, but some site functions may not work properly if cookies are disabled.

Customer Data

Customers using our platform may submit workforce data, scheduling data, documentation, billing-related information, and other operational data. Where this includes regulated personal or health-related information, our handling of that data is also subject to applicable contracts and legal requirements.

3. How We Use Information

• Provide and maintain the Services,
• create and manage accounts,
• respond to inquiries and support requests,
• process payments and subscriptions,
• improve site performance and product functionality,
• analyze usage trends and personalize the user experience,
• communicate product updates, newsletters, and promotions,
• protect against fraud, misuse, and security threats,
• enforce our Terms and comply with legal obligations.

4. How We Share Information

We do not sell your personal information for money. We may share information with service providers that help us operate the website or platform, payment processors, cloud hosting and infrastructure vendors, analytics providers, communication and email service providers, professional advisors, law enforcement or government agencies where required by law, and buyers or successors in connection with a merger, financing, or sale of assets.

5. Email Communications

If you give us your contact information, we may send you product updates, educational content, announcements, promotions, or service-related messages. You may opt out of marketing emails at any time by using the unsubscribe link or contacting us directly. We may still send transactional or administrative emails related to your account, billing, support, security, or platform access.

6. Data Retention

We retain information for as long as reasonably necessary to provide the Services, maintain business records, comply with legal obligations, resolve disputes, enforce our agreements, and support security and operational needs.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to help protect information from unauthorized access, disclosure, alteration, or destruction. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

8. HIPAA and Regulated Data

If customers use Prime Care Systems in connection with protected health information or other regulated data, that data may also be governed by contractual terms and applicable law, including HIPAA where relevant. This website Privacy Policy does not replace a customer's own legal or compliance obligations.

9. Your Choices

Depending on your relationship with us and applicable law, you may have choices regarding marketing communications, cookies, access to certain information, and correction or deletion requests. To submit a request, contact us using the information below.

10. Third-Party Links

Our website or platform may contain links to third-party sites or services. We are not responsible for the privacy or security practices of those third parties.

11. Children's Privacy

Prime Care Systems is not directed to children under 13, and we do not knowingly collect personal information directly from children through our public website.

12. International Users

If you access our Services from outside the United States, you understand that your information may be transferred to and processed in the United States or other jurisdictions where our providers operate.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.

14. Contact Us